LEGAL CENTRE · ALL PARTICIPANTS
Cancellation & Refund Policy
Different responsibilities for platform services, event participation and vendor work.
Prepared 7 November 2026 · Version 2026-11-07.1-f5635801a776c1c9
Identify the supplier
The supplier and payment recipient shown in the quotation, booking or invoice are responsible for the relevant service and lawful refunds. Event registration, stalls, sponsorship, vendor work and platform subscriptions are separate arrangements. A platform record or message does not mean that the platform received a payment.
Before any payment
The responsible supplier must disclose the amount, taxes, inclusions, cancellation deadlines, any reasonable cancellation deduction, postponement options and refund method before you commit. No universal cancellation penalty or automatic non-refundable charge is created by this policy. Where a transaction lacks agreed cancellation terms, applicable law and the actual circumstances govern.
Free registrations
A free registration has no paid registration amount to refund. Request cancellation or correction through the organiser. Travel, accommodation and other independent purchases remain subject to the relevant supplier’s terms, without excluding any remedy available under law.
Paid platform services
A signed order or clearly disclosed checkout policy determines cancellation and refund eligibility for paid platform services. Duplicate payments, a charge without an authorised order, and failures to provide a contracted service should be investigated and corrected as appropriate. Statutory remedies take priority over a conflicting commercial condition.
Events, stalls, sponsorship and vendors
The organiser or vendor must explain the applicable cancellation schedule and any reasonable documented deductions before booking. For cancellation, postponement or a material change, that supplier must communicate available options and process refunds where contractually or legally due. A force-majeure label does not by itself remove refund obligations.
Request and processing
Contact the relevant supplier with your booking reference, payment date and a proportionate proof of payment. Do not send full card numbers, OTPs, banking passwords or unrelated identity documents. The supplier must confirm the decision and applicable processing timeline; bank or provider settlement can take additional time. We do not promise a payment-provider integration or fixed settlement period that has not been activated. Use the grievance channel if responsibility is unclear.